General terms and conditions of sale

1. By placing an order on the online store www.kateliva.com, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.

 

2. Any right of the Customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order.

In case of unexpected unavailability of goods and non-acceptance of the order, no charge will be made to the Customer.

 

 

Modalities of purchase

3. Correct receipt of the order is confirmed by the system by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will contain Date and Time of the order, an "Order Number" and a "Customer Code", to be used in any further communication with the ecommerce-point system.

 

4. It is the Customer's responsibility to register with the correct data and to keep such data up-to-date by means of login credentials.

 

 

Method of payment

5. Paypal / Credit Card  installments

The purchase of the goods is expected to be paid by Paypal, Credit Card.

 

The transaction with Card is made through the electronic system of the portal that uses the secure server of Paypal, at no time during the purchase process the electronic system of the portal kateliva.com and no staff member is able to know the credit card number of the Customer, which is provided by the Customer to the Secure Server of the Credit Institute on a secure internet connection and encrypted according to the current standards of the market for online payments.

 

6. Currency

All amounts displayed on kateliva.com are in Dollar, which is the reference currency.

 

Delivery Methods and Charges

7. Kateliva.com may in some cases accept orders only with delivery in Italian territory.

 

8. For every order placed on www.kateliva.com, will issue an invoice for the material shipped, sending it by e-mail to the holder of the order, pursuant to art 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order. No change in the invoice will be possible, after the issuance of the same.

 

9. Delivery charges are highlighted explicitly when placing the order. Some promotions may propose discounts equal to delivery charges for orders above a certain value determined by the offer itself. The payment of the goods by the Customer will be made using the Credit Card, the charge on the credit card will be applied by KateLiva di Ekaterina Lepeeva, manager of the integrated e-commerce platform. Nothing is due in addition by the Customer with respect to the total amount of the order.

 

10. The order fulfillment time is 48 hours. No responsibility can be attributed to kateliva.com in case of delay in the delivery of what was ordered by couriers.

 

11. Upon delivery of the goods by the courier, the Customer is required to check:

• that the number of packages being delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged, putting WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not object to any dispute regarding the external characteristics of what has been delivered.

 

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days after delivery, in the manner provided herein.

 

12. In the event of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address specified by the Customer when placing the order, the order will be automatically canceled.

 

Right of withdrawal

13. Pursuant to art. 5 DL 185/1999, if the customer is a consumer , he/she has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without penalty, without prejudice to what is indicated in point 15 below.

 

14. To exercise this right, the customer must send Kateliva a communication to that effect, within 10 working days from the date of receipt of the goods. Such notice must be sent by registered letter with acknowledgment of receipt, addressed to.

KateLiva di Ekaterina Lepeeva

Viale Monte Santo 8

Milano (Mi)

 

Once we receive the above notice of withdrawal, the staff will quickly communicate to the customer instructions on how to return the goods, which must be received at the above address within 10 days of authorization.

 

15. right of withdrawal is still subject to the following conditions:

 

• the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
• the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original package, we recommend, when possible, to put it in a second box; should be avoided in all cases the attachment of labels or adhesive tape directly on the original product packaging;
• in accordance with the law, shipping costs related to the return of the good are the responsibility of the customer;
• the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;
• in case of damage to the goods during transport, the staff will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

16. Without prejudice to any repair costs for damages assessed to the original packaging, kateliva.com will refund the customer the full amount already paid, net of shipping costs incurred, within 30 days from the return of the goods, through the transfer procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN Code of the invoice holder).

 

17. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where it is ascertained:

 

• the lack of the outer packaging and / or the original inner packaging;
• the absence of integral elements of the product;
• damage to the product for reasons other than its transport.

In case of forfeiture of the right of withdrawal, ilovebikini.it will return to sender the property purchased by charging the same shipping costs.

 

19. Any complaint must be addressed to KateLiva di Ekaterina Lepeeva Viale Monte Santo 8, 20124 Milan (MI) Italy.

 

Applicable law

20. The contract of sale between the Customer and KateLiva di Ekaterina Lepeeva is concluded in Italy and governed by Italian Law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the reference hole of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.