Returns & Exchanges
RETURN POLICY
Please read this Return Policy carefully before placing your order. By purchasing from our website, you acknowledge that you have read and understood this Return Policy.
This Return Policy is in addition to, and does not affect, any statutory rights available to consumers under applicable consumer protection laws, including the legal right of withdrawal for customers within the European Economic Area (EEA), where applicable.
If you have any questions or need assistance with your return, please contact us at info@kateliva.com.
CHANGE OF MIND RETURNS
If you change your mind about your purchase, you may return your item within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from perfume, smoke, deodorant, makeup, fake tan, body lotion, pet hair or any other marks or signs of wear.
- Include the original hygiene liner, which must remain fully intact and must not have been removed, altered or tampered with.
The following items cannot be returned unless they are faulty or defective:
- Gift cards and e-vouchers.
- Products marked as Final Sale.
- Swimwear with the hygiene liner removed or damaged.
- Products returned in a condition other than their original condition.
Shipping charges are non-refundable for change-of-mind returns, and customers are responsible for the cost of returning the item.
Approved returns will be refunded to your original payment method.
Returns are generally processed within 3 business days after they are received and inspected. You will receive an email confirmation once your return has been processed.
We reserve the right to refuse any return that does not comply with this Return Policy. If a returned item is rejected, we may ask you to cover the cost of shipping the item back to you.
HOW TO RETURN YOUR ORDER
To request a return, please email info@kateliva.com within 14 days of receiving your order.
Once your return request has been approved, please send your item to:
KateLiva Bikini
Viale Legioni Romane 27
20147 Milan (MI)
Italy
After shipping your return, please email your tracking number to:
We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged during transit.
FAULTY OR DEFECTIVE PRODUCTS
Every item is carefully inspected before it is shipped.
If you believe you have received a faulty or defective product, please contact us as soon as reasonably possible at info@kateliva.com with your order number, a description of the issue and, where applicable, photographs showing the defect.
Once we have inspected and confirmed that the product is faulty, you may choose one of the following remedies:
- Replacement
- Repair (where applicable)
- Refund
- Store credit
Refunds will be issued using your original payment method.
Please note that we may refuse a refund or replacement if the damage has resulted from misuse, accidental damage, improper care, normal wear and tear or any other cause not related to a manufacturing defect.
We will cover all reasonable return shipping costs for confirmed faulty products.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome by email.
If your return is approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the returned item is confirmed to be faulty or incorrect.
LOST RETURNS
We strongly recommend using a tracked shipping service when returning your order.
KateLiva is not responsible for returns that are lost, damaged or delayed during transit.
Until the returned parcel is received by us, it remains the responsibility of the customer.
EXCHANGES
We do not offer direct exchanges.
If you would like a different size or colour, simply return your original item in accordance with this Return Policy and place a new order through our website.
This is the fastest way to ensure the item you want remains available.
YOUR STATUTORY RIGHTS
Nothing in this Return Policy limits or excludes any rights you may have under applicable consumer protection laws.