ORDERING & SHIPPING

WHERE TO SHOP

KATELIVA is sold exclusively at KATELIVA.com

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-4 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

TAXES

For orders outside the European Union, import taxes may apply. Please check with the customs authorities in your home country.

For customers from the United Kingdom, import taxes may apply from 135 pounds.

RETURN PERIOD

14 days after purchase (see "Right of return " ). The condition for the return is the original condition of the item.

ORDER CANCELLATION & CHANGING

Please get in contact with our customer service team at info@kateliva.com as soon as possible with details on your order's change request. Our warehouse processes orders quickly, so changes cannot be promised. Unfortunately, we are unable to make any adjustments on international orders at this time.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

SHIPPING TIME

Processing time is 24-48 hours. Your order will then be shipped with DHL / DHL international PREMIUM.

Italy: 1-2 business days

Europe: 2-4 business days

Rest of the world: 7-14 business days